Acid Solutions Terms & Conditions
General
1.1 Server use
  Acid Solutions do not allow any of the following content to be stored on its servers:Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK legislation. Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Acid Solutions - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
1.2 Unlimited use policy
  High bandwidth usage: Acid Solutions offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Acid Solutions may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Acid Solutions reserves the right to impose the High Resource User Policy for the consideration of all customers.
1.3 High resource use policy
  Resources are defined as bandwidth, processor utilization or disk space.Acid Solutions may implement the following policy to its sole discretion:When a website is found to be monopolising the resources available Acid Solutions reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Acid Solutions continues hosting the website for an additional fee.
1.4 Indemnification
  Customer agrees that it shall defend, indemnify, save and hold Acid Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Acid Solutions, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Acid Solutions against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Acid Solutions' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Acid Solutions' server.
1.5 Disclaimer
  Acid Solutions will not be responsible for any damages your business may suffer. Acid Solutions makes no warranties of any kind, expressed or implied for services we provide. Acid Solutions does not back up your data/website unless it is placed on a load balanced server, and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Acid Solutions cannot guarantee to be able to replace lost data. Acid Solutions disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Acid Solutions and its employees. Acid Solutions reserves the right to revise its policies at any time.
Domain name registration
2.1 UK Domain Registration
 

Acid Solutions will accept all new registrations onto our system and register them as soon as possible after payment has been processed. However until the domain is showing as registered to the Customer via a WHOIS search we do not guarantee a domain has been secured for a customer.

The domain name registration period runs for two years from the date of registration. After this time period has lapsed registration renewal may be made upon receipt of payment of renewal fees.

Once a registration request has been completed no refunds can be made by Acid Solutions. No refunds can be made if registration attempts have been made by the registrant within 48 hours of attempting to register the domain through Acid Solutions.

Until the registrant receives confirmation of registration from Acid Solutions there is no guarantee that the domain name requested will be registered.

The registrant agrees that all details submitted in respect of a domain name registration are true and correct. The registrant makes certain to Acid Solutions that the registration of a domain name and the way in which it is used (directly or indirectly) does not infringe the legal rights of any third party. Acid Solutions do not accept any responsibility for the use of registered domain names especially where there may be conflict over rights to ownership. The registrant indemnifies Acid Solutions from any legal proceedings and costs that arise as a result of the registration of a domain name.

By registering a .uk domain name, you enter into a contract of registration with Nominet UK on the following terms and conditions. This is a separate contract to any arrangement you may have with any third party (ie Acid Solutions) for the provision of internet services. Please read before proceeding with your order.
2.2 US Domain Registration
  Acid Solutions will accept all new registrations onto our system and register them as soon as possible after payment has been processed. However until either the domain becomes active on our system and/or the domain is registered via a WHOIS search we do not guarantee a domain has been secured for a customer.
Acceptable use
3.1 Web Hosting
 

3.1.1) Acid Solutions reserves the right to suspend or cancel a customer's access to any or all services provided by Acid Solutions, where Acid Solutions decides that the account has been inappropriately used. Acid Solutions reserves the right to refuse service and /or access to its servers to anyone.

3.1.2) Acid Solutions offer unlimited web space and un-restricted bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content.

3.1.3) Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed. Scripts that are designed to provide proxy services, anonymous or otherwise, are not allowed.

3.1.4) Acid Solutions will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:

3.1.4.1) The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site.

3.1.4.2) The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered.

3.1.4.3) Sites must not contain Warez, illegal or copyright material. The onus is on you the customer to prove that you own the rights to publish material, not for Acid Solutions to prove that you do not.

3.1.4.4) Sites must not contain MP3 files that do not represent active web content. Other multimedia files are acceptable if they are configured to stream to the client rather than download (Please see section 1.2 of this policy).

3.1.4.5) Sites must not contain archive (e.g. zip or rar) files, or data back ups.

3.1.4.6) Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Acid Solutions.

3.1.4.7) Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space. Please see the 'High Resource Use Policy' in the General Terms and Conditions.

3.1.4.8) Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.

3.2 Email
 

3.2.1) If Acid Solutions identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.

3.2.2) Common issues that cause problems are:

3.2.2.1) Where a mailbox receives large volumes of undeliverable email.

3.2.2.2) Where mailboxes have forwarders set to other mailboxes where mail cannot be delivered.

3.2.2.3) Where mailboxes have forwarders and/or auto-responders that generate circular mail loops.

3.2.3) You may not use Acid Solutions Email services for any of the following:

3.2.3.4) To send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene.

3.2.3.5) To send messages causing annoyance, inconvenience or anxiety to another user of the Internet.

3.2.3.6) To send messages for the purpose of Fraud and /or with the intention of committing a criminal offence.

3.2.4) To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios:

3.2.4.1) Where we identify a server that has an open mail relay.

3.2.4.2) Where a significant volume of mail is sent from a domain in a 10-minute period.

3.2.4.3) Where we have received significant volumes of complaints concerning unsolicited mail originating from a Acid Solutions hosted server.

3.2.5) To prevent Acid Solutions' IP Addresses being blocked by IP Address blocking, a domain held on Acid Solutions servers may be disabled:

3.2.5.1) Where we have received significant volumes of complaints concerning unsolicited mail originating from or unsolicited email being sent to promote sites being hosted on a Acid Solutions server.

3.3 General
 

3.3.1) Acid Solutions will suspend access to an account which:

3.3.2.1) Contains invalid or fraudulent details.

3.3.2.2) Initiates a payment card chargeback.

3.3.3) If Acid Solutions disable a site , we will:

3.3.3.1) Suspend it straight away for investigation.

3.3.3.2) Customers would then have to contact us via a support ticket within their control panel in order to resolve the situation.

  Restoration of any and all services suspended during an Abuse Investigation will be considered on a case-by-case basis.
Communication Policy
4.1 Communication
  All communication between a customer and Acid Solutions is for the sole use of the intended recipient. Any viewing, copying or distribution of, or reliance on this communication by unintended recipients is strictly prohibited. If you have received communication in error, please notify us immediately and deleting it from your computer. By signing up with Acid Solutions a customer gives Acid Solutions permission to send occasional material via e-mail.
Google And Mirago Offer
5.1 Google And Mirago Offer
 

Valid only for new Google AdWords customers with self-managed accounts. The account activation fee (currently 5 GBP) will be deducted from the promotional credit. Advertisers will be charged for advertising that exceeds the promotional credit. Subject to ad approval, valid registration and acceptance of the Google AdWords Program standard terms and conditions. The promotional credit is non-transferable and may not be sold or bartered. Offer may be revoked at any time for any reason by Google Inc and Acid Solutions. One promotional credit per customer. Promotional credit must be used within 14 days of creating your Google AdWords account.

Sign-up to Mirago Featured Sites (PPC) and they will credit your account with £25* - That's £25 worth of free clicks! Their partner network consists of over 750 European partners and is searched over 1 billion times a month. *The £25 credit is non-refundable and will only be credited to an account after it has been opened online and you have paid a non-refundable £50 deposit which is to be spent on the purchase of keyword traffic. One application per company may be made.

Refund Policy
6.1 New Web Hosting Payment Policy
  If a customer purchases a service and does not use the service within a 25 day period then we can offer them a refund minus any of Acid Solutions's costs (domain registration fee etc). If a customer has used the service (FTP, Email, Matrixstats etc) then no refund can be given.
6.2 Recurring Web Hosting (rebilling) payment policy
  If a customer is renewed (rebilled) for a service and does not use the service after the renewal (rebilling) payment is taken within a 25 day period then we can offer them a refund minus any of Acid Solutions's costs (domain registration fee etc). If a customer has used the service (FTP, Email, Matrixstats, etc) then no refund can be given.
Account Cancellation
7.1 Account Cancellation
  If a customer wishes to cancel services with Acid Solutions this cancellation must be requested by submitting a support ticket. We will then confirm this cancellation by reply to the support ticket.

Please Note: By signing up for any of our services you agree to be bound by all Acid Solutions terms and conditions.